Shipping policy

Shipping Policy

At Resophy, we want your order to reach you as smoothly as possible. Here's everything you need to know about shipping.

Where We Ship

We currently ship to addresses within the United States only.

Processing Time

Orders are typically processed within 0-2 business days after purchase, before being handed off to our shipping carrier.

Delivery Time

Once shipped, delivery typically takes 10-13 business days, as our products are shipped from our international fulfillment partner. Please note that delivery times are estimates and are not guaranteed, as they can be affected by customs processing, carrier delays, weather, or other circumstances beyond our control.

Shipping Costs

Shipping costs, if any, are calculated and displayed at checkout before you complete your purchase. We frequently run free shipping promotions across the United States — any applicable offer will be shown at checkout.

Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey.

Multiple Items

If you order more than one product, they may ship separately depending on availability. You won't be charged extra for split shipments.

Lost or Delayed Packages

If your order hasn't arrived within the estimated delivery window, please contact us at hello@getresophy.com with your order number, and we'll help track it down. If a package is confirmed lost in transit, we will send a replacement or issue a full refund at no cost to you.

Incorrect Shipping Information

Please double-check your shipping address at checkout. Resophy is not responsible for orders delayed or lost due to incorrect or incomplete address information provided at the time of purchase. If you notice an error, contact us within 12 hours of placing your order so we can attempt to correct it before it ships.

Questions?

Reach out anytime at hello@getresophy.com — we're happy to help.